FAQ

How do I create a new account?

Setting up a new account requires a simple process of filling out a credit application and providing your relevant licenses.  Once approved, we will provide you with access to your online account through an assigned username and password.   Contact us today to receive the application.

How can I order from BluPax?

We offer multiple convenient ways to order from us. They include:

  • By phone through your Account Manager
  • Online through our secure website
  • EDI
  • Fax
  • We also work with several third party platforms such as Pharmsaver, SureCost and EzriRx.
Can I place orders, check invoices, and view order history online?

Yes. Log into your account to place orders and view your history, including previous orders and invoices as well as pedigrees.

Can I make a payment online?

Yes.  You may use our pay page or you can contact our Accounts Receivable department at 732.902.6760.

Will I receive email confirmations when placing orders?

Yes, if you choose to. When setting up your account please let us know if you would like an email confirmation when placing an order.

Do you ship orders overnight?

Orders of $150 and above ship overnight at our expense. Orders of $100 and up to $150 ship ground at our expense. * Certain exclusions may apply for items that are heavy or oversized.

Order minimums may be different on marketplaces such as Pharmsaver, Surecost and EzriRx.  Please review the terms and conditions on each of those platforms for shipping policies.

What are the cutoff hours for ground/overnight orders?

Monday-Thursday:  8:00pm EDT

Friday: 6:30pm EDT

What’s your return policy?

Please click here to view our complete return policy.

What’s your privacy policy?

Please click here to view our complete privacy policy.

Are you pedigree compliant with track and trace?

BluPax is proud to be DSCSA compliant. You can access your pedigrees at any time by logging into your account on our website.

Do you carry controlled and brand name items?

At the present time we do not carry brands or controlled substances.  Please be aware that to purchase Clozapine you must enroll in the Clozapine REMS program.

In which states are you licensed?

We are licensed in all 50 States, including the District of Columbia & Puerto Rico.